Returns, Exchanges, and Refunds Policy

Last Updated: November 4th, 2024

At Thirty Degrees, we aim to provide quality products that you’ll love. Please read our returns, exchanges, and refunds policy carefully to understand your options after purchase.

1. Store Credit Only for Returns

• We do not offer refunds for returned items. However, eligible returns will receive store credit for the original purchase amount, which can be used on future purchases.
• Store credit will be issued after we have received and inspected the returned item to ensure it meets our eligibility criteria.

2. Eligibility for Exchanges

• Exchanges are allowed for items that are in sellable condition, with the original tags still attached and without any signs of wear, damage, or alteration.
• To initiate an exchange, please contact us within five (5) days of receiving your order, and we will provide instructions for the return process.
• Once we receive and inspect the item, we will ship the new item to you or provide store credit if the desired item is unavailable.

3. Damaged Items

• If your item arrives damaged, please contact us within seven (7) days of receiving the item, including photos of the damage and your order details.
• Compensation for damaged items will be issued at the company's discretion. This may include store credit or an exchange, depending on the nature of the damage and item availability.
• Only damaged items will be eligible for a refund sent back to the original payment of the item.

4. Non-Returnable Items

• Certain items may not be eligible for returns or exchanges. This includes final sale items, clearance, etc.

5. How to Initiate a Return or Exchange

• To start a return or exchange, please email us at info@30degs.com with your order number, details of the item(s) you wish to return or exchange, and any relevant photos if the item is damaged.
• We will respond with instructions for returning the item, including any applicable shipping costs or fees.

6. Processing Time

• Please allow 5-7 business days for us to process your return or exchange once we have received and inspected the item.

7. Additional Information

• Shipping fees are non-refundable, and you will be responsible for return shipping costs unless the item was damaged or incorrect.
• Store credit does not expire and can be used at any time on our online store.

By making a purchase with Thirty Degrees, you agree to this returns, exchanges, and refunds policy.

If you have any questions, please contact our customer service team at info@30degs.com